Privacy Policy
Effective Date: 01/01/2025
1. Introduction
Welcome to BSK Occupational Health Services (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
This Privacy Policy applies to our website and the occupational, personal, and specialist health services we provide.
2. Information We Collect
To provide our health risk assessments, medical surveillance, and specialist medicals (such as maritime, aviation, diving, and travel), we may collect the following categories of information:
- General Personal Information: Name, surname, identity number/passport number, date of birth, contact details (email, phone number), and physical address.
- Special Personal Information: Due to the nature of our services, we process highly sensitive health data, including medical history, health risk assessment outcomes, medical surveillance data, and fitness certification results.
- Employment Information: Job title, employer details, workplace hazards, and occupational history.
- Website Usage Data: IP address, browser type, device information, and browsing activity collected via cookies when you visit our website.
3. How We Collect Your Information
We collect personal information in the following ways:
- Directly from you: When you book a consultation, complete intake and consent forms, undergo a medical examination, or contact us.
- From your employer: When your company schedules occupational health risk assessments, executive medicals, or employee medical surveillance programs with us.
- Automatically: When you visit our website, through cookies and similar tracking technologies.
4. How We Use Your Information
We use your personal and health information strictly for lawful purposes, including:
- Conducting medical examinations, health risk assessments, and occupational health surveillance.
- Issuing compliance certificates (e.g., SAMSA, Aviation, Diving, and Travel).
- Providing employers with occupational health compliance and fitness-to-work reports (only as legally permitted and maintaining medical confidentiality).
- Communicating with you regarding appointments, test results, or inquiries.
- Improving our website, services, and overall patient experience.
- Complying with legal, regulatory, and professional obligations.
5. Disclosure of Your Information
We will never sell your personal information. We may share your data under the following circumstances:
- With your Employer: Occupational health fitness outcomes are shared as legally required or permitted to ensure workplace safety.
- Regulatory Bodies: Where required for specialist certifications (e.g., South African Maritime Safety Authority, Civil Aviation Authority).
- Service Providers: Trusted third-party vendors who assist us in operating our website, hosting data, or managing our business, provided they adhere to strict data protection agreements.
- Legal Requirements: If required by law, subpoena, or to protect our rights and the safety of our patients and staff.
6. Data Security
Given the sensitive nature of the health information we process, we employ reasonable and appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration of your personal data.
7. Data Retention
We retain your personal and medical information only for as long as necessary to fulfill the purposes for which it was collected, or as legally mandated by the Health Professions Council of South Africa (HPCSA) and relevant occupational health and safety legislation in South Africa.
8. Your Rights Under POPIA
As a data subject, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction of inaccurate or outdated information.
- Object to the processing of your personal information.
- Request the deletion or destruction of your data (subject to our legal data retention obligations).
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
9. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect website functionality.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to contact our Information Officer, please reach out to us at:
BSK Occupational Health Services
Email: admin@bskhealthservices.co.za / sales@bskhealthservices.co.za
Phone: 031 263 6680 / +27 (0) 79 290 9222
Physical Address: Block D Unit 2, 35 Intersite Avenue, Umgeni Business Park, Springfield, Durban 4051
